Salon Policies

Due to restrictions and regulations surrounding the Covid-19 pandemic, please be sure to review all new salon policies thoroughly. These are in place to protect all salon guests, fellow suite owners and their guests, and myself from potential exposure. There will be no exceptions to any of the following policies. Please direct any questions or concerns to Cerissa via email.

MAKING YOUR APPOINTMENT

All appointments can be made via the appointments tab on the website. New guests or existing guests wanting to make a major change in color must first have a virtual consultation. 

ARRIVE EARLY

At this time, Sola Salon Suites is keeping the main door locked to limit the number of people in the building. I ask that you arrive 10 minutes early to your appointment. Please notify me when you arrive via text message to 443-802-7433. I will let you know when I am ready for you to come in and will meet you at the front door.

PRE-APPOINTMENT SCREENING

To ensure that we are not exposing anyone to Covid-19, a health and wellness questionnaire will be sent with your confirmation email. Please fill this out the night before your scheduled appointment. 

CLEAN IS BEST

Please arrive with clean, dry hair styled how you wear it most often. At times, hair cutting will be performed first on dry hair, followed by color services.

You will be asked to sanitize your hands prior to entering the suite. You may opt to wash your hands using the Sola Salon Suites restroom. Hand sanitizer will be available for use.

AMENITIES

At this time there will be no snacks or drinks served, and no magazines available. However, I do have mints and other amenities available, so please don't hesitate to ask!

WEAR YOUR MASK

It is required that all guests wear a mask to their appointment. Please choose a mask that fits comfortably around your ears, rather than ties around your head. Masks must remain on for your entire appointment and must cover your mouth and nose. For those receiving color, be aware that you may get color on your mask. It is advised to bring a second mask to change into after your appointment is complete.

PAYING FOR YOUR SERVICE

Payments may be made via any major credit card, Apple Pay, Google Pay, Venmo, or good old fashioned Cash. Personal checks will not be accepted at this time.

CANCEL OR RESCHEDULE

Your appointments are very important to Hair Rebel Salon. They are reserved especially for you. I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 48 hours notice for cancellations.

STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY:

Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on the waiting list miss the opportunity to receive services. Appointments are confirmed more than 48 hours in advance because I know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a cancellation fee will apply.

  • Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.

  • “NO SHOWS” or same day cancellations will be charged 100% of the reserved service amount.  

  • Any multiple services, combos or last minute bookings must be held with a credit card. Multiple services or combos not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time.

  • Guests who have been exposed to or are showing symptoms of COVID-19 or other communicable illness will have the cancellation fee waived and will be required to wait a minimum of two weeks prior to rescheduling.

The cancellation policy allows me the time to inform my standby guests of any availability, as well as keeping my schedule filled, thus better serving everyone. Salon policies are presented and provided in the best quality and tradition of excellent service for both established and future clientele. Thank you for viewing and supporting our policies criteria.

REFUND POLICY

It is the salon's policy that no refunds will be given on services. We are committed to providing you the best services possible. If we've somehow missed the mark, we ask that you request a redo appointment, offered at no charge, within one week of your original scheduled appointment. 

Retail items that are new and unopened may be exchanged within 14 days of purchase. Products that have been used may be exchanged for something new within 30 days of purchase.

PRIVACT POLICY

Any information collected via this website or in salon will be kept strictly confidential. No information will be shared with a third party at any time.

Hours
Tuesday 2-8
Wednesday 10-3
Thursday 11-7
Friday 9:30-5
Saturday 9:30-4
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Hair Rebel Salon @ Sola Salon Suites

1811-A York Road

Suite 12

Lutherville, MD 21093

Contact me

For general questions or comments, fill out the form below. To request an appointment, please click here.

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