Let's get serious...
I take great pride in providing you the best quality.
The following information is important to know if you are a client receiving one or more chemical services:
Color history and the use of medications must be divulged when consulting with your stylist. If you are currently under the care of a doctor, it is your responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment. While stylists receive some knowledge of contraindications in our training, we are not physicians.
Does this apply to me?
BELOW is a list of items to address prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
previously over-processed hair* by repeatedly layering dyes over porous pre-lightened hair
taking prescription medication* that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications)
thermal damage* by over-use of hot tools
use of metallic dyes, salts, or minerals* (box color) or use of "over mineralized well water" chemicals may cause negative reaction to blonding services
use of henna or vegetable dyes* chemicals may cause negative reaction to blonding services
permed or relaxed hair* chemicals may cause negative reaction to blonding services
*IT IS MY PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE.
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST.
Your appointments are very important to me and the Scene North Salon team members. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations.
STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed more than 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.
“NO SHOWS” or same day cancellations will be charged 100% of the reserved service amount.
Any multiple services, combos or last minute bookings must be held with a credit card. Multiple services or combos not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time.
The cancellation policy allows SNS the time to inform my standby guests of any availability, as well as keeping my schedule filled, thus better serving everyone. Scene North Salon policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.
As a courtesy, we will EMAIL & TEXT to confirm your service appointments 1-5 business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.